Date Added: Jan 2010
Achieving an engaged workforce may take some time, but managers do have many tools to help them get there. Employees are more satisfied when they believe they are responsible for identifying and satisfying the needs of the customers, and when they believe the organization has the best interests of its customers in mind. This ties in very closely with the finding from the earlier study that employee satisfaction is directly related to customer satisfaction. Once employee satisfaction is achieved, managers will find comfort knowing employee engagement is close at hand.