The Power of Transformational Knowledge

Investing in the creation of a Transformational State of Knowledge builds a defensible advantage in delivering great customer experiences. This approach drives down service costs while increasing customer loyalty and advocacy, as customers become more engaged and drive greater referrals. There are 3 capabilities your company will need to be successful, download this article to read more.

Provided by: Oracle Topic: Cloud Date Added: Dec 2013 Format: PDF

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