The Relationship Between IT Outsourcing and Business and IT Alignment: An Explorative Study
Outsourcing of business processes and Information Technology (IT) operations is an important trend in large and middle-sized organizations. However, outsourcing could affect the organization's ability to align its IT with business strategy and operations. This paper reports a qualitative study into the relationship between IT Outsourcing (ITO) and business and IT alignment. It aims to provide recommendations for outsourcers and service providers on how outsourcing relationships should develop in order to support business and IT alignment.