The Return on Collaboration: Assessing the Value of Today’s Collaboration Solutions

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Executive Summary

In the last decade, the Internet, mobile, and broadband technologies redefined our way of life. Collaboration tools have become business-critical, adding value in many ways. This paper presents a framework for assessing the return on a collaboration investment across three areas:

  • Operational return on investment (ROI): Achieved by reducing and/or avoiding costs
  • Productivity ROI: Realized through more efficient processes, faster time to market, and reduced cycle time
  • Strategic ROI: Leading to business transformation and strategic advantage
We have moved from the first generation of collaboration focused on individuals within a single company to more advanced tools that facilitate social sessions across organizations. Now more than ever, a network-centric approach is essential to maximizing the benefits of today’s collaboration technology.

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