Date Added: Mar 2010
This paper points at the large potentials that corporate community portals can have to support the business model of companies. In particular corporate community portals of the next generation are characterized by the integration of business intelligence tools which can facilitate or even automate many business processes. However, this paper also emphasizes the challenges for user management that are associated with the evolution of corporate community portals from information portals into complex enterprise application suites. More precisely, this paper highlights the fact that users must be supported with personalized service recommendations if the full potential of the portal is to be explored.