Data Management

The Right Formula: How Business Process Improvement (BPI) Drives Business Infrastructure Software Decisions

Free registration required

Executive Summary

When using BPM to plan the "To-be" process and achieve process improvement through greater automation, BAM plays a critical role by helping to establish a process baseline in advance. This baseline is referenced later on to demonstrate whether or not the new implementation actually caused performance to improve against SLAs and KPIs. As the analogy suggests, BAM and BPM work together to support process improvement just as a Formula One car's instruments conform seamlessly to the steering wheel.

  • Format: PDF
  • Size: 144.14 KB