Date Added: Apr 2010
Why do outsourcing initiatives fail? The author believes poor change management is to blame. Poor change management translates into: slower speed of adoption; lower ultimate utilization; lower proficiency. Together, they all hurt the "Return on investment" (ROI) "in an outsourcing effort and are limited to a "Past focused" thinking to do the same activities better, cheaper, faster. On the other hand, effectively managing the human side of change from a future-based approach can help one: accelerate adoption; increase overall participation; improve the benefit employees realize from the change.