Business Intelligence

The Role and Impact of Business Process Management in Enterprise Systems Implementation

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Executive Summary

The purpose of this paper is to investigate the role and impact of Business Process Management (BPM) in successful Enterprises System (ES) software package implementation. A literature review was conducted to understand the critical success factors in successful ES implementation. This paper addresses the role and impact of BPM in successful ES implementation to improve the experience of many organizations that are undertaking or plan to undertake this effort to improve performance, undertake better decision making, and achieve a competitive advantage.

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