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Organizational Change Management (OCM) does many things with regard to change initiatives: it raises awareness, manages impact, mitigates resistance, and helps improve adoption. And while these benefits should apply to any change initiative, it is the experience that organizations invest in OCM primarily for technology changes that they expect to have a profound impact on the way they do business. In the author's case, these have been modernization efforts in industries that are married to their legacy systems; not only in terms of their technology but also their business processes, their skilled resources and their culture.
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