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For enterprises that depend on customer relationships to generate sales, better business outcomes, and future opportunities, the quality of those relationships is absolutely vital. Proactive organizations are now taking a more expansive and innovative approaches to Quality Management (QM) in contact centers and other Customer Relationship Management (CRM) efforts. By leveraging a broader array of QM capabilities, organizations can reduce costs, gain peace of mind through reduced risk, improve customer satisfaction, and create new revenue opportunities.
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