Big Data

The Science of Social Listening for Customer Experience

Download Now Date Added: Jun 2012
Format: PDF

Customers today expect immediate service and fast resolutions from the social web. These conversations are happening right now, on millions of sites, among millions of people. Are you listening? Your customers have a voice, and thanks to technology, a more powerful and influential one than any other time in history. Learn how your business can transform the customer service experience into a more social one.