Project Management Investigate

The Secrets of Capturing Value From Unified Communications

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Executive Summary

Unified Communications (UC) is now delivering consistently positive results through targeted implementations. Applications and benefits are documented in both User Productivity (UC-U) and Business Process (UC-B) categories. The Secret of these successes is to change something in the business to eliminate communication hot spots. The Secret Ingredient to assure success is the engagement of Professional Services to identify, design and implement the changes. This White Paper describes the types of Changes to look for, the Professional Services activities to engage, and examples of successes and returns that other companies are already achieving.

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