The Sustainable Supply Chain: Balancing Cost, Customer Service And Sustainability To Achieve A High-Performance Supply Chain

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Executive Summary

Supply chain executives face ongoing pressure from their customers and from regulators to reduce carbon emissions and run "Greener" operations. While the impression persists in many organizations that implementing more sustainable processes and technologies will be costly, Accenture's High Performance Supply Chain study1 suggests that this does not have to be the case. We recently interviewed supply chain executives to identify the performance characteristics of supply chain organizations that are achieving high performance in both cost effectiveness and customer service. We also asked several questions about their performance against key sustainability measures.

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