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The most crucial test of a boss is self-awareness. The best bosses are in tune with how the little things they say and do impact people, and they are adept at adjusting to bolster both performance and dignity. Several studies, including one by the College Board, suggest that the more incompetent a boss is, the more out of touch he or she is likely to be. Unfortunately, too many bosses think they are in tune with their employees, but live in a fool's paradise.
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