IT Policies

The Value of ITIL® Certification

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Executive Summary

The professional certification industry has grown significantly in conjunction with increased growth of various aspects of the information technology field. The Information Technology Infrastructure Library (ITIL®) is a set of best practices designed to describe common approaches that organizations can apply to regular activities conducted by information technology (IT) organizations. The results of a survey of individuals who had earned intermediate and advanced ITIL certification specifically indicated the value of ITIL certifications to both organizations and individuals in the context of various tangible and intangible factors.

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