Banking Investigate

The Value of Premier Services in Tough Economic Times

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Executive Summary

In today's economic climate, one needs to maximize the IT resources to maintain mission-critical systems and create business value. Microsoft Premier Support helps to maximize the availability and efficiency of the IT infrastructure, reduce the risks, and improve the IT staff's productivity. The Premier Support offerings include four components: Proactive Services is designed to maximize the availability and efficiency of the IT infrastructure, reduce risks, and provide proactive solutions for creating and maintaining a healthy IT infrastructure. Support Account Management is designed to ensure Premier Support resources align with the unique IT needs through a direct one-to-one managed support relationship. Problem Resolution Services includes 24x7 prioritized resolution support, critical situation escalation management, and rapid on-site support to minimize downtime.

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