The Value of Real-Time Data in Human Service Delivery

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Executive Summary

Government agencies that are responsible for the delivery of human services are plagued by a number of issues. Caseworkers typically collect information via paper and pen during a customer visit, completing forms which are then later entered into a computer in the office. The process is redundant and inefficient, reducing caseworker productivity. Mobile computing can enable the real-time communications required to address these issues. This white paper will take an in-depth look at the impact of manual data collection and disjointed systems on the delivery of human services and how mobility can greatly improve caseworker productivity, agency efficiency and cross-agency collaboration by providing the data needed for faster decision making and more customized services.

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