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Service Optimization is a disciplined approach to increasing IT performance while reducing IT costs. It can help deliver higher margins and more value for businesses, changing the perception of IT from a cost center to a value center. Service Optimization identifies underperforming infrastructure and application management processes within the data center, and then systematically makes them more effective by means of best practices and intelligent automation. Mainframe infrastructure management activities are often overlooked as a source of business value, but they are ideal targets for Service Optimization.
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