The Virtual Contact Center: Your Essential Guide to Selecting, Designing and Implementing a Virtual Contact Center to Transform Your Customer Experience

A Virtual Contact Center is a cloud-based call center that delivers call routing, interactive voice response, and computer telephony integration; empowering your business to create optimal customer experiences.

This eBook will help you decide if a cloud-based contact center is right for you by covering the following:

  • A Needs Assessment
  • Implementation and Productivity
  • Cloud Strategy
  • Use Cases

Are you ready to modernize your call center or take the next step with your customer experience by adding a contact center? Read this guide to figure out your next move.

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This is your go-to resource for the latest news and tips on the following topics and more, XaaS, AWS, Microsoft Azure, DevOps, virtualization, the hybrid cloud, and cloud security. Delivered Mondays and Wednesdays

Resource Details

Genesys Telecommunications Laboratories logo
Provided by:
Genesys Telecommunications Laboratories
Topic:
Cloud
Format:
PDF