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One of the most challenging business situations that leaders can face is to guide people through change. According to Joel Brockner, Phillip Hettleman Professor of Business and Chair of Management Division of Columbia Business School, an effective change implementation plan has four components that leaders must understand and integrate in their leadership: dissatisfaction, vision, process and cost. First, you have to make people feel dissatisfied with where they are - "dissatisfied with the status quo," explains Professor Brockner, who is also the faculty director of the High Impact Leadership program.
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