Date Added: Feb 2010
Cyberspace has become a major front in this decade's business wars, and even the most traditional companies must often battle competitors online. E-businesses are investing heavily in the technology required to provide new functionality and services that will attract today's Internet savvy customers. At the same time, companies want to control IT costs and maximize return on investment. Hence, they are also investing in service level management (SLM), a set of monitoring and managing activities that ensures customers consistently have the best possible online experience and that minimizes the costs required to sustain that experience.