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Businesses across many industries are focused on maintaining and increasing profitability in times of modest revenue. The typical response is to stop all process improvement and technology projects and concede that "one just can't afford it now." This line of thinking is a trap. The best time to focus on customer satisfaction, process improvement and perfect order performance is when business conditions require strong profitability. Perfect order performance is tightly tied to profitability metrics. Improvements in order performance - percentage of orders fulfilled on time, complete, and of the highest quality - yield financial improvements in return on assets and operating margin. The best way to achieve desired levels of profitability is through strong supply chain processes supported by flexible technology.
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