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Executive Summary

Businesses today are requiring new levels of agility and the ability to quickly deploy new applications and business services. In addition, customers are battling growing IT infrastructure complexity with many tiers and nodes of independent resources, such as smart phones and iPads, spread over the enterprise. Businesses have realized that system management information currently available does not typically offer the end-to-end business and IT view they require.

This white paper discusses the end-to-end business and IT Service Management approach called Integrated Service Management developed by IBM.

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