Download now Free registration required
If the organization is experiencing any of the following symptoms, then the internal or external communication may be failing - mistakes and performance errors; failed audits or fines for non-compliance; breeches of safety or security protocols; a swamped help desk or high support costs; poor product or service quality; low customer satisfaction or lost customers; low productivity; high stress, low morale, or high employee turnover; high training and documentation costs; and underused content management systems or intranets. This paper highlights few things to look for to help determine whether communication failures could be at the root of these problems.
- Format: PDF
- Size: 58.5 KB