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In my experience I have found that a good way to address my work in organizations as a change agent helping to evolve their Service Management processes is to employ an important technique from cycling - the power of the peloton. The peloton is the tight formation that you see in cycling where everyone stays in a group and various individuals take turns going at the front of the group. Like the V-formation of flying geese, this allows each individual to gain some draft from the whole group and conserve energy for the long haul. As I have evolved my application of this concept, I have learned to merge it with other techniques and approaches to help improve my results. This white paper combines the concept of the peloton with one of the most widely accepted approaches for enabling change in organizations: John P. Kotter's 8 Steps for Enabling Change. I am certain that you can apply these concepts in your organization to significantly improve the effectiveness of your change initiatives.
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