Date Added: Mar 2010
Using managed services allows your own people to focus on core and strategic projects. But you need to trust a third party organisation with a service you could have delivered internally. This means you should expect at least as much commitment from your service provider as you would have got from your own team of experts. The crux of any managed service is the level of proactive support offered by the service provider. Some managed services are little more than maintenance contracts. Ask how many times the service provider detects a fault before their customers report it to them. It should be the majority of the time.