Towards an Efficient Service Level Agreement Assessment

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Executive Summary

On-line end-to-end Service Level Agreement (SLA) monitoring is of key importance nowadays. For this purpose, past recent researches focused on measuring (when possible) or estimating (most of the times) network QoS or performance parameters. Up to now, attempts to provide accurate techniques for estimating such parameters have failed. In addition, live reporting of the estimated network status requires a huge amount of resources, and lead to unscalable systems. The originality of the contribution presented in this paper, relies on the statement that the accurate estimation of network QoS parameters is absolutely not required in most cases: specifically it is sufficient to be aware of service disruptions, i.e. when the QoS provided by the network collapses.

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