Mobility

Transforming Customer Experience in the New Digital World

Free registration required

Executive Summary

In today’s world, new digital communications channels are being continuously introduced. Customers are quickly adopting these new channels – including web, social and mobile – and want to use them to contact the companies with whom they do business.

This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.

  • Format: PDF
  • Size: 301.9 KB