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The Internet is critical for SMBs. They use it for e-mail, to publish information online and for e-commerce. But SMBs have been hesitant to adopt the Voice over Internet Protocol (VoIP) communications that the Internet enables. Now, a combination of public network transformation, new information and communications technology (ICT) solutions and Managed Communication Services is setting the stage for SMBs to migrate to a single IP network connection that enables cost-effective VoIP communications and innovative, converged services. This paper provides an overview of the drivers behind the SMB migration and explores the technological and business advantages of using Session Initiation Protocol (SIP) trunking to connect directly to service provider networks and leverage next-generation network (NGN)/IP Multimedia Subsystem (IMS) transformations.
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