Mobility

Troubleshooting WLAN Issues With AirWave Wireless Management Suite

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Executive Summary

In a typical IT organization, it is the Help Desk's job to take incoming user support calls and determine whether the problem is an individual client/device issue or a broader network issue that might affect multiple users. The Help Desk itself is usually responsible for handling the individual user problems, while escalating broader network issues to the Network Engineering or Network Operations team.

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