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IT services has been one of the greatest victims of the current economic downturn. Both customers and vendors are struggling to create new engagement models that deliver tangible returns to the customer and are ROI-centric. In today's "post-bubble" environment the average CIO has already seen cut backs in staff sizes and capital budgets. Yet the demands from business executives have continued to increase as companies seek a more flexible and cost-effective IT organization to support their business plans. Compounding this challenge of doing more with less is the sheer magnitude of accumulated applications and technologies that have been deployed by enterprises over the last 20 years.
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