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Turning Facts Into Intelligence With Avaya IQ: How the Avaya IQ Data Model Provides a Platform for Harnessing Information in Your Contact Center

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Executive Summary

Avaya IQ is a new way of seeing contact center Conventional reporting is like watching a televised football game with a single camera. Only with many perspectives can one really analyze the game. Now, imagine being able to take real-time control of the cameras and view the game's events from any angle or elevation. Now one can imagine the power of Avaya IQ. The Avaya IQ data model provides a versatile and extensible platform for harnessing information in contact center. Information is presented to through an innovative reporting model that adds mission-critical intelligence to raw data and allows reports to adapt to future changes in the data structure.

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