Understanding Computer Telephony Solutions

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Executive Summary

More and more businesses worldwide are expanding their corporate communication systems to automate employee access to information and the capability to process some of that information. Information access and processing applications can improve communication and increase customer service levels. Customers use Dialogic building block components to develop open systems products that are sold in all of the major computer telephony markets. These markets can be grouped into four major areas: Information Access and Processing, Messaging, Connectivity, and Central Office (CO)/Advanced Intelligent Network (AIN). This paper provides a summary of various application development possibilities within these four areas.

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