Business Intelligence

Understanding ITIL Service Portfolio Management and the Service Catalog: An Approach for Implementing Effective Service Lifecycle Management

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Executive Summary

Imagine trying to run a manufacturing business without a comprehensive, detailed view of the products provided by company. It would be difficult to know all the products currently planned, in development, or available to customers. One wouldn't know the recurring or nonrecurring product costs, the prices, or the sources of products and component assemblies. How could one even determine the support resources required for each product or the product's warranty options? This paper describes the IT Infrastructure Library (ITIL) Version 3 (V3) approach to service portfolio management. It examines the various components of the service portfolio, such as the service catalog. In addition, it discusses technologies available to develop and manage the service portfolio and to leverage the information contained in the catalog.

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