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This paper provides a systematic account about what we know and what we don't know about the diffusion and adoption of telecommunication innovations. As the authors' sample they obtained research papers from IFIP 8.6, ICIS and ECIS from the past ten years concerning telecommunication innovations diffusion and adoption to examine what aspects of the diffusion and adoption process are accentuated or overlooked using a general view of the process. As their theoretical vehicle the authors build a holistic framework that comprises the innovation, the unit of adoption and their interaction as captured by demand pull and supply push forces.
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