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UC&C solutions refers to the integration of a group of communications products or services. UC&C is traditionally network-based largely relying on both corporate networks and the internet to send, receive and integrate communications. However, these networks have since evolved in order to handle mobility, social and visual communications.
This paper will discuss the reasons for exploring the use and implementation of enterprise-wide UC&C technologies, and the ultimate aim is to optimize business flows and processes while improving the end-user experience by removing device or media dependencies and reducing latency. The Best Practice Guide aims to provide IT decision makers with foundation knowledge of the UC&C landscape today and practical guidance on how to implement them.
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