Date Added: Dec 2009
As insurers move toward 2010, most continue to invest in future growth - an encouraging sign despite a tough year in 2009. Information technology in general, and content management in particular, are a strategic part of that investment. Once considered a luxury to be expanded in flush times, technology is now a strategic means of surviving and outperforming the competition, assisting in revenue collection, product development decisions, customer service, cost reduction, and more. Sources ranging from Insurance Networking News, Tech Decisions, and Claims to Infonomics and KM World sport a common theme: a new emphasis on understanding data and using it strategically for the benefit of the enterprise.