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The user view of the quality of IT-supported health care processes is very important for a successful performance of these processes. Current approaches to process quality do not capture this point of view explicitly. This position paper provides a first collection of indicators for this view. Health care is characterized by complex and interrelated processes. Often, these processes do not work well, with unnecessary duplication of tasks, high number of (computer-based) tools to be used in one process leading to media breaks and transcription of data, high efforts for coordination of tasks between professional groups, high efforts to search for required patient information, and limited usability and functionality of used tools.
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