Date Added: Jul 2009
For years, telecommunications and IT have represented highly profitable business areas with continuous developments of technologies, devices and services to serve all types of users. During the years, it has become evident that there may be a discrepancy in relation to what technically can be achieved and what users will want, accept and buy. Increasingly resources are put into understanding user behaviour and requirements in relation to mobile wireless technologies. Furthermore, there is a growing awareness and recognition that the process of identifying user requirements is the most important phase within system development (Flynn and Jazi, 1998), and that the primary reason for systems to fail is the lack of poor and inadequate requirements.