Date Added: Jul 2012
Application of the business rules approach is often argued in research and practice to result in more efficient and enhanced processes. As the extent of this statement has yet to be shown, in this paper the process simulation method is applied to assess the effect of business rules externalization and automation on business process performance. A real-world decision and information intensive process is used here as a case study. Business process simulation is applied here to assess process performance difference between as-is and enhanced to-be process.