Date Added: Jan 2010
Language is an exceedingly powerful tool. Whether you communicate orally, or in written form, the way you express yourself will affect whether your message is received positively or negatively. Even when you are conveying unpleasant news, the impact can be softened by the use of what we call positive language. This paper provides you ways, you can communicate in a more positive way that is more likely to elicit cooperation rather than argument or confrontation.