Business Intelligence

Using What We Know: Turning Organizational Knowledge Into Team Performance

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Executive Summary

This paper examines how teams draw on knowledge resources in the firm in the production of novel output. The author theorize positive effects of team use of an organizational knowledge repository on two measures of team performance (quality and efficiency), and argue that these effects will be greater when teams face structural characteristics that intensify the challenge of knowledge integration. Drawing on information processing theory, they distinguish between a team's knowledge repository use and concentration of use.

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