Value-Added Trust: Untapped Benefits of Trust in Information Technology
The main goal of this paper is to educate the reader why trust is vital in Information Technology today: deficiency penalties, benefits derived and how trust can be successfully obtained. The authors will focus on the technological and legalistic value of trust in business. Everyday people make personal and business commitments and everyday people break these commitments. Breaking personal commitments is personal; breaking business commitments has a greater effect on trade and commerce. Establishing business relationships and conducting commerce requires trust.