Mobility

Value Creation in Mobile Commerce: Findings From a Consumer Survey

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Executive Summary

Although little is known about consumers' attitudes towards wireless marketing channels, many organizations are today making considerable investments to take advantage of the new business possibilities offered by wireless technologies - encouraged by optimistic, yet contradictory forecast on the future volume of m-commerce. This paper highlights the importance of setting out from a consumer perspective when developing m-commerce strategies, proposing an analytical framework that can be used to assess whether, and in what ways, specific mobile services are likely to offer value for wireless Internet users. The paper reports on a national consumer survey conducted to investigate the Finnish consumers' willingness to use a number of initial mobile services, and to explore whether consumers recognize the value proposition of these applications.

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