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Unified Communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise. IDC defines unified communications as a solution platform that adds advanced IP telephony calling and management; Web, audio-, and videoconferencing; instant messaging; and pervasive presence management and awareness - all accessible through desktop and mobile devices. Since this is not a monopoly market opportunity for a single vendor, a plethora of solution providers are eager to provide solutions that will reside in the UC technology ecosystem.
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