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There has been a significant shift during the past 10 years in the way people work, and this has created an extraordinary impact on corporate IT organizations. The first game-changer was mobility. With mobility, the end user gained the freedom to work anywhere at any time, which increased productivity. In 2009, laptop computers outsold desktop computers for the first time in history. The workforce then began to disperse. Inroads into new geographic markets created a need for multiple branch offices, while legions of home offices and teleworkers began to grow.
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