Virtualization

Virtualization as a Service (VaaS) - Service Level Agreement (SLA)

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Executive Summary

Virtualization as a Service (VaaS) offers virtual servers for departments at the University of Michigan. By submitting a virtual server request / purchasing a virtual server, one will agree to abide by the terms of this Service Level Agreement. ITS may update this SLA occasionally. The service will be available 7x24 with the exception of any unexpected outage and system maintenance.

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