Voice Mail and Audio Recordings: Evolving E-Discovery Standards

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Executive Summary

As the prevalence of sound recordings in today's enterprises grows, new requirements for legal and regulatory compliance are accelerating the need to manage these recordings (e.g. broker/dealer telephone conversations) as business records. Digitized audio communication and digital storage are proliferating Technologies, such as Voice-Over-Internet-Protocol (VoIP) telephony and unified messaging, which is voice mail integrated with e-mail systems, are being adopted to facilitate more responsive customer experiences and improved internal workflows, e.g. recording calls from customer help desks for quality control and auditing purposes.

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