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Internationally many businesses have implemented Voice over Internet Protocol (VoIP) as an alternative to the traditional Plain Old Telephone System (POTS). The increased functionality of VoIP offers many benefits, including the enhancement of a client's shopping experience, effective utilization of staff, and possible cost savings. This paper investigates the use of VoIP compared to POTS as a communications tool in the South African business environment. The paper includes a literature review of the topic, an explanation of the basic concept of VoIP, and the identification of major advantages and risks. The paper aims to provide management with insight into what VoIP is what possible benefits it could hold for their business, and what the risks are.
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