VoIP and Beyond: UC's productivity promise

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Executive Summary

Combining voice and data networks is hardly news. Yet, some organizations remain tied to private branch exchange (PBX) systems that are nearing their "sell by" date. As communication technologies continue to mature, fi nding the right migration path will not only save time and money, but make a workforce more productive.

VoIP, and the natural progression to unifi ed communications (UC), is a technology that comes along with a promise to alter the way business does business. There's no question that VoIP offers benefi ts to business. The question is the best way to effectively integrate converged voice and data networks into a firm's existing processes and systems.

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